Emergency Operations Center Foundations and Culture

I believe in the basics and building a foundation. A teacher of mine said that if you have a house fine you have a house. But, What foundation is that house built on? What is the question then how do we rebuild a house if it is on a shaky foundation already. You don’t remove the house, if possible. The key is stabilization of the house.

Same goes with a Emergency Operations Center (EOC) what is the culture within your house? How can you as the Director or Deputy Director build a firmer foundation that may already exist?

Two specific areas I think are most valuable in this effort…

  • Feedback
  • Continuous Improvement

What feedback can you get from those already in your house and how do you apply that feedback? With that feedback how can you do continuous improvement and what does that look like? I, in my own opinion, would say that the human interaction and team building is the most important thing to build. The courses and training will come because of the job. It is that human culture within the EOC that I see as the key to success during a disaster situation.

That saying team work makes dream work speaks volumes to me.


  • Employees who feel their voice is heard are 4.6 times more likely to feel empowered to perform their best work.
  • Disengaged employees cost U.S. companies up to $550 billion a year.

Couple of other things…

I recently took this course and thought it was really well done and something to help build that foundation. Nothing like the basics:

IS-2200: Basic Emergency Operations Center Functions

Know a lot of use work remotely or in the field and we are always looking for ways to come together within the field and with in our own organizations. Saw this article on Hubspot and wanted to share.

Working Remotely? Try These 35 Tools for Better Communication, Collaboration, and Organization


Hubspot, https://www.hubspot.com/
Forbes, https://www.forbes.com/
Emergency Management Intitute, https://training.fema.gov/emi.aspx

What are your thoughts on this? What do you think are keys to building that foundation in a EOC? How do you build your foundation in your organization?

Published by

Jason Schmerer

I have 5 plus years’ experience in continuous improvement and analytics and enjoy helping others, connecting dots, and working with various kinds of both qualitative and quantitative data.

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